Pride Bank Limited has recognised 53 employees from its regional network and Head Office for their outstanding commitment to customer service during an appreciation breakfast held on Wednesday, October 28, 2026, at Fairway Hotel in Kampala.
The event formed part of the Bank’s Customer Service Week celebrations, held under the theme “The Extra Mile,” which celebrates employees who consistently go beyond their regular duties to deliver exceptional customer experiences.
The 53 employees were nominated by their respective Regional Managers and Heads of Department in recognition of their dedication to customer satisfaction and their demonstration of the Bank’s core value of customer centricity. Each recipient received a token of appreciation in acknowledgement of their contribution to enhancing service delivery and strengthening customer relationships.
The breakfast was attended by senior Bank officials, including Head of Internal Audit Dan Nambirwa, Head of Operations Henry Kalibbala, and Head of Marketing and Communications Elizabeth Namaganda, who joined colleagues in celebrating the achievements of the recognised employees.
Beyond celebrating individual contributions, the gathering provided an opportunity for the Bank to acknowledge the people behind its everyday customer service experiences and reaffirm the importance of placing customers at the centre of its operations.
The recognition also underscored the Bank’s commitment to building an organisational culture in which excellent customer service is a collective responsibility, shared across departments, branches and management levels.
As Pride Bank continues to expand its footprint and extend financial services to more Ugandans, it says empowering its employees remains central to delivering meaningful customer experiences and fulfilling its brand promise of “Transforming Lives Responsibly.”
Through initiatives such as the Customer Service Week appreciation breakfast, the Bank continues to encourage a service-oriented workforce that recognises the value of going the extra mile in meeting customer needs.
