Roke Telkom, a leading telecommunications and cloud solutions provider, has announced the launch of its new and comprehensive Roke Managed Services, a suite designed to simplify technology management for businesses of all sizes across Uganda.
The new offering enables enterprises and fast-growing SMEs to optimise their use of technology, reduce costly system downtime, and focus on their core business operations while Roke handles the technical complexities.
In a landscape where every Ugandan business depends on reliable connectivity and IT systems, many still face challenges such as limited skilled staff, unstable internet, and high operational costs. Roke Managed Services directly addresses these pain points by taking over key IT and network management functions — improving efficiency, performance, and security.
The managed services portfolio is anchored by five core solutions — Managed Networks, Managed Security, Managed Telephony, Managed Infrastructure, and Disaster Recovery as a Service (DRaaS).
Under Managed Networks, Roke oversees the full LAN setup and support, including Wi-Fi, SD-WAN, cabling, switching, and routing to ensure dependable connectivity. Managed Security provides 24/7 monitoring, rapid response, and advanced protection against cyber threats such as ransomware and data breaches.
For seamless communication, Managed Telephony offers installation, setup, and maintenance of both cloud-based and on-premises PBX systems, ensuring smooth and high-quality voice services. Meanwhile, Managed Infrastructure covers the setup, maintenance, and support of servers — whether on-site, cloud-based, or hybrid.
To ensure business continuity, Disaster Recovery as a Service guarantees real-time data backup and quick recovery following any system failure or cyberattack.
These solutions come with a 99.8% uptime guarantee, 24/7 proactive monitoring, and robust security through firewalls, encryption, and strict access controls. They also offer cloud-based management, network optimisation, and scalable infrastructure to accommodate growing user and device needs.
Speaking at the launch, Peter Muhumuza, CTO of Roke Telkom, described the new service as a major leap forward for Uganda’s digital ecosystem:
“Roke Managed Services is a game-changer for Ugandan businesses. We’re moving beyond simply providing connectivity and becoming a true technology partner. By leveraging our infrastructure and expertise, enterprises and SMEs can offload the complexities of IT management and gain a competitive edge. This launch is a significant step in fuelling the nation’s digital growth.”
Already active in key sectors such as financial services, education, and manufacturing, Roke Telkom’s latest initiative reinforces its commitment to empowering organisations to manage their digital operations efficiently — ensuring that downtime and technical setbacks no longer hinder innovation and growth.
