As Uganda Electricity Distribution Company Limited (UEDCL) prepares to take over electricity distribution from UMEME on March 31, 2025, the company has assured Ugandans of a smooth transition despite ongoing disputes over UMEME’s buyout figure.
The buyout, initially estimated at $190 million, was revised to $118 million following an audit.
However, UMEME has contested this figure, arguing that its valuation stands at $234 million. While negotiations continue, UEDCL has emphasized that these financial disagreements will not disrupt power distribution.
UEDCL has laid out a comprehensive transition plan to ensure uninterrupted electricity supply.
“The Uganda Electricity Distribution Company Limited (UEDCL) informs the public that all Umeme operations, including the sale and distribution of electricity in Uganda will terminate on 31 March 2025. UEDCL will become the power operator effective April 1, 2025, as per ERA Licenses,” the transition note read.
In at transition noted issues by UEDCL, they assured all customers (UEDCL and Umeme) that services will be uninterrupted.
To ease concerns among customers, UEDCL has guaranteed that Yaka services will remain operational, with customers able to purchase tokens through familiar channels such as MTN, Airtel, and other fintech platforms.
Additionally, all meter numbers and account details will remain unchanged, ensuring a hassle-free switch.
UEDCL has also reassured customers that current service channels, including WhatsApp, social media, and toll-free call centers, will continue operating.
Furthermore, the 26 existing UMEME offices across the country will remain open to ensure smooth service delivery and customer support.
For those awaiting new meter connections, UEDCL has pledged to process these applications without imposing additional fees. Postpaid customers will continue using their existing banks and payment platforms.
While affirming its readiness, UEDCL has also warned the public to stay vigilant against potential fraud during the transition.
“UEDCL advises the public to be cautious and on watch during this transition, as unauthorised individuals may act as UEDCL officials, attempting to remove electricity meters from your home or falsely claiming that your units would stop to function after the transition,” UEDCL said in a statement
To counter misinformation, UEDCL has urged customers to rely only on official communication channels and report any suspicious activity involving power installations to the nearest service center, police, or local authorities.
“Furthermore, UEDCL refutes various erroneous comments about distribution services made outside of its means of communication,”
The company has also provided a toll-free contact line (0800203088) and active social media platforms for direct customer engagement.
Despite the ongoing buyout disputes, UEDCL remains confident in its preparedness to take over operations without service disruptions, reinforcing its commitment to reliable and efficient electricity distribution for Ugandans.
