The Judiciary has stepped up public sensitisation on the Performance Enhancement Tool (PET) Survey Tool, urging members of the public, court users and Judiciary staff to actively participate in the ongoing performance appraisal process aimed at strengthening accountability and improving service delivery.
The PET Survey Tool, which was launched in October last year, provides a platform through which Judiciary stakeholders can assess personnel based on the institution’s core values of independence, impartiality, transparency, professionalism, integrity, accountability and equity.
Chairperson of the Performance Management and Awards Committee, Justice Mike Chibita, said the tool supports a 360-degree appraisal system that gathers feedback from both external and internal stakeholders.
“The Tool supports a 360-degree appraisal system collecting feedback from both external stakeholders, including court users, government lawyers and private advocates, as well as internal staff,” Justice Chibita said.
He explained that the survey tool is accessible through the Judiciary website and QR codes placed at court stations, adding that it remains available throughout the year to allow users to provide timely feedback after interacting with Judiciary personnel.
“All information collected through the platform is protected under the Data Protection and Privacy Act, ensuring confidentiality and integrity in the appraisal process,” he said.
For the Financial Year 2025/2026, the PET Survey Tool is focusing on Chief Magistrates serving in courts, Chief Magistrates serving in administrative roles and ICT personnel.
The Judiciary noted that the survey contributes 20 percent to the overall performance appraisal process.
Justice Chibita said safeguards had been put in place to ensure fairness and credibility in the exercise.
“To ensure fairness and credibility, only court users and legal practitioners who have participated in cases concluded by the respective Chief Magistrates during the Financial Year 2025/2026 are eligible to provide feedback,” he noted.
He added that Judiciary staff are only permitted to assess officers with whom they have had direct professional interaction.
According to the Judiciary, continued implementation of the PET Survey Tool is already reinforcing professionalism, institutional integrity, teamwork and accountability by ensuring that officers remain answerable both to the public they serve and fellow staff members.
Justice Chibita urged members of the public and Judiciary stakeholders to utilise the survey tool whenever they interact with Judiciary staff.
“Their feedback is critical in promoting accountability, professionalism and a more responsive Judiciary,” he said.
