– NIC General Insurance Company Ltd has been awarded the prestigious ISO 9001:2015 Quality Management System Certification following a successful audit conducted by Bureau Veritas Certification Holding SAS – UK Branch.
The certification covers the Provision of General (Non-Life) Insurance Services, affirming NIC General’s adherence to internationally recognized quality management standards and its commitment to operational excellence, regulatory compliance, and customer-focused service delivery.
ISO 9001:2015 is the world’s most recognized quality management standard, emphasizing risk-based thinking, customer satisfaction, continual improvement, and strong governance frameworks.
Addressing media today, Mr. Elias Edu, Managing Director, NIC General Insurance hailed the achievement.
“Our ISO 9001:2015 certification signals a defining milestone not only for NIC General but for Uganda’s insurance industry at large. As insurers operate in an increasingly complex and competitive environment, disciplined governance, structured processes, and measurable performance standards are no longer optional — they are foundational,” he said.
“This certification reinforces our strategic ambition to set the benchmark for quality and operational resilience in the region. It demonstrates that NIC General is building institutional strength aligned with global best practices while contributing to the credibility and maturity of Uganda’s insurance sector.”
Bureau Veritas Uganda Country chair, Edwin Kabuleeta described the certification not as a mere piece of paper but a testament to joining a list of global elites.
“ This certification is a north star to ensure every employee is moving in the same direction towards customer certification .This is not just a walk in park but required international scrutiny by NIC General Insurance by opening its doors .To other orgnisations, it is not just NIC’s win but a challenge to the industry on efficiency, trust and expansion,” Kabuleeta said.
He said by adhering to international standards, NIC General Insurance is becoming a benchmark that customers will always be demanding.
Samuel Opake Praise, Head of Risk at NIC General Insurance Company Ltd, underscored the central role of regulatory compliance and quality assurance in sustaining confidence within the insurance sector.
He noted that in today’s highly regulated environment, insurers must integrate compliance and risk management frameworks into the core of their operational architecture rather than treating them as peripheral functions. He explained that the attainment of ISO 9001:2015 certification strengthens the company’s internal control systems, enhances documentation protocols, formalizes audit processes, and institutionalizes continuous improvement across business units.
“For regulators, partners, and policyholders, this certification is assurance that NIC General operates under structured, transparent, and quality-driven systems. It enhances our risk governance architecture and reinforces our commitment to regulatory compliance, operational discipline, and consistent service standards.”
During her speech, Betty Matovu, Head Non-Life at NIC General Insurance Company Ltd, emphasized that trust remains the cornerstone of the insurance business. She noted that customers increasingly demand reliability, efficiency, and accountability from their insurers, and that achieving ISO 9001:2015 certification provides independent validation that NIC General’s service delivery processes meet internationally recognized quality standards.
“For our customers, this translates into improved turnaround times, structured claims handling, enhanced responsiveness, and a culture of continuous improvement. For our brand, it reinforces NIC General as a quality-led insurer committed to delivering reliable protection solutions.”
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