The National Lotteries and Gaming Regulatory Board (NLGRB) has assured the public that it is closely supervising the exit of ITHUBA Uganda Limited following the cessation of National Lottery operations in the country.
The operator reportedly stopped offering lottery games on 30 June 2026 and ceased trading from 1 July 2026, prompting regulatory oversight to manage the transition and safeguard stakeholder interests.
NLGRB said it has been in continuous engagement with the operator regarding its financial and operational status prior to the shutdown.
“The Board has been engaging with ITHUBA Uganda Limited regarding its financial and operational position and received formal notification that the Operator ceased offering National Lottery games on 30 June 2026 and ceased trading from 1 July 2026,” NLGRB stated.
The Board stressed that all legal and contractual obligations remain in force despite the cessation of operations.
“The cessation of operations does not relieve ITHUBA Uganda Limited of its obligations under the law, the National Lottery Licence, or the Concession Agreement,” the regulator emphasized.
NLGRB further noted that it is working to ensure that all affected parties, including players with outstanding winnings, retailers, and employees, are protected during the transition period.
“The Board is taking the necessary regulatory and oversight measures to safeguard the interests of Government, players, prize claimants, retailers, employees, and all other affected stakeholders,” it said.
The regulator confirmed that all matters relating to player balances, prize claims, records, and operational liabilities will continue to be handled under strict supervision.
“All outstanding matters relating to player balances, prize claims, records, operational liabilities, and other obligations arising from National Lottery operations remain subject to regulatory supervision and the applicable legal process,” NLGRB stated.
Members of the public with pending claims have been advised to contact ITHUBA Uganda Limited through its official channels at 0800334433 or info@nationallottery.go.ug.
NLGRB assured Ugandans that it will continue issuing further guidance as the transition process unfolds.
“NLGRB remains committed to maintaining a robust, transparent, and accountable regulatory framework for Uganda’s gaming sector and to taking all appropriate measures necessary to protect the public interest,” the Board added.
