As Uganda’s banking sector continues embracing digital transformation, Pride Bank has said safeguarding customer information must remain central to innovation, arguing that trust and security are inseparable in modern financial services.
Following its achievement of the internationally recognised ISO/IEC 27001:2022 Certification, the bank said protecting information has become a strategic priority as digital banking channels continue to expand.
The bank noted that every transaction, customer record, digital payment and online interaction depends on systems that are secure, reliable and resilient.
“In this environment, protecting information is no longer simply an operational requirement; it is a strategic imperative that underpins customer confidence and institutional credibility,” the bank said.
According to Pride Bank, the rapid growth of mobile banking, internet banking, digital payments and cloud technologies has transformed access to financial services for millions of people while simultaneously exposing financial institutions to increasingly sophisticated cyber threats.
The bank said ISO/IEC 27001:2022 promotes a proactive and risk-based approach to information security by requiring organisations to identify potential threats, assess vulnerabilities, implement preventive controls and continuously monitor their effectiveness instead of responding only after incidents occur.
“This approach enables organisations to build resilience while adapting to an ever-changing cybersecurity landscape,” the bank noted.
The bank added that information security is everyone’s responsibility rather than the preserve of specialised technology teams.
“Information security is integrated into the Bank’s strategic decision-making, operational procedures and organisational culture. Every department contributes towards protecting information assets, demonstrating that information security is a shared responsibility rather than the function of a single team,” it said.
Pride Bank further said the certification reinforces its commitment to strong corporate governance and compliance with regulatory requirements governing the protection of customer information.
The bank noted that ISO/IEC 27001:2022 requires continuous improvement through regular risk assessments, internal audits, management reviews, employee awareness programmes and ongoing evaluation of security controls.
Speaking during the certification event, Certi-Trust Managing Director Mike Kamau said organisations that obtain ISO certification must continuously strengthen their systems to keep pace with changing risks.
“Certification is not the end of the journey. The business environment is constantly changing, technology is evolving, regulations continue to change, and organisations must adapt accordingly.”
Kamau said organisations that embrace continuous improvement strengthen customer confidence while improving long-term resilience.
“If you continue improving your systems, your organisation will continue to grow, and so will the confidence that your customers have in you.”
Looking ahead, Pride Bank said it will continue investing in secure technologies, enhancing digital capabilities and promoting cybersecurity awareness among both employees and customers.
The bank also pledged to strengthen partnerships across Uganda’s financial ecosystem while adopting international best practices that support a safe and secure digital economy.
“Through this achievement, the Bank reaffirms its promise to protect information, inspire confidence and build a safer digital future for all,” Pride Bank said.
